Episode Link
https://share.snipd.com/episode/e92941ff-0918-4ac5-ad20-9c020b01c6ce
Episode publish date
January 19, 2026 7:00 AM (UTC)
Last edit date
Jan 19, 2026 5:32 PM
Last snip date
January 19, 2026 5:31 PM (UTC)
Last sync date
January 19, 2026 5:32 PM (UTC)
Show
The AI in Business Podcast
Show notes link
https://podcast.emerj.com/stop-asking-and-start-solving-with-ai-for-proactive-cx-with-vasili-triant-of-ujet
Snips
7
Warning
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Your snips
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[02:44] Reactive Contact Centers Lose Opportunities
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[07:14] Prioritize Lifetime Value Over Cost
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[09:27] Siloed Data Blocks Real-Time CX
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[13:20] Agent Tools, Not Agents, Are The Bottleneck
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[12:03] Give Leaders Ownership Of CX Tech
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[15:25] AI As Glasses For Empathy
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