Episode Link
https://share.snipd.com/episode/8c0588c9-64ca-4260-8ecb-1fd651d26571
Episode publish date
January 5, 2026 7:00 AM (UTC)
Last edit date
Jan 5, 2026 6:29 PM
Last snip date
January 5, 2026 6:28 PM (UTC)
Last sync date
January 5, 2026 6:29 PM (UTC)
Show
The AI in Business Podcast
Show notes link
https://podcast.emerj.com/why-agentic-and-conversational-ai-products-are-not-what-cx-leaders-think-with-baker-johnson-of-uje
Snips
8
Warning
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Your snips
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[03:52] CX Treated As A Cost Center
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[08:00] Customers Want Outcomes Not Delight
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[08:54] Acquisition Used To Analyze Conversations
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[11:16] Automation Can Amplify Failures
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[15:49] Reject All-Or-Nothing AI Views
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[16:49] Tune Models With Enterprise Data
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[19:21] Data Reconciliation Is Essential
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